Please feel free to give us a call, mail us a letter, or send us an email if you have questions or feedback. We look forward to hearing your thoughts. View our privacy statement.
If you need to report an adverse event or side effect, please call Customer Service at 1-888-925-8989.
Money Back Guarantee
If you have purchased a Mederma® product within the past 8 months and used it for the suggested period1 but are not happy with the results, we’ll refund the purchase price, excluding any taxes or other fees.
For a refund on Mederma® scar products, print and complete this form.
For a refund on Mederma® Stretch Marks Therapy, print and complete this form.
If you have questions about the Mederma® Money Back Guarantee, please call 1-888-925-8989.
1. 8 weeks for new scars, 3-6 months for older scars. 12 weeks for stretch marks.
For media inquiries please contact:
Associate Director, Media & Production
Merz North America, Inc.
6501 Six Forks Road
Raleigh, NC 27615